Customer Experience Leader — Front-End Operations

Burlington Stores; Bridgeton (MO); Hybrid; USD 18.000 - 26.000; Teilzeit

Benefits dieser Stelle

Medical coverage

401(k) plan

Paid time off

Paid holidays

Paid sick time

Associate discount

Zusammenfassung

Burlington Stores is seeking a Customer Experience Lead in Bridgeton, MO. You will play a hands-on leadership role, guiding front-end operations and supporting associates during shifts to keep the sales floor organized and ready to serve customers.

You will model Burlington’s values, drive customer-first service, and manage checkout flow, line management, and safety standards while delivering fast, accurate transactions.

Qualifikationen

• Customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with positive working relationships.
• Attention to detail and operational accuracy.
• Flexibility to work nights, weekends, and holidays.

Aufgaben

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Kenntnisse

Customer service

Leadership

Communication

Organization

Problem solving

Teamwork

Flexibility

Attention to detail

Jobbeschreibung

Burlington Stores is seeking a Customer Experience Lead in Bridgeton, MO. You will play a hands-on leadership role, guiding front-end operations and supporting associates during shifts to keep the sales floor organized and ready to serve customers.

You will model Burlington’s values, drive customer-first service, and manage checkout flow, line management, and safety standards while delivering fast, accurate transactions.