Customer Experience Lead — Front-End Leader & Coach

Burlington Stores; Ferguson (MO); Presencial; USD 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Associate discount

Flexible hours

Medical coverage

401(k) plan

Paid time off

Paid holidays

Training and development opportunities

Descripción de la vacante

Burlington Stores in Ferguson, MO is hiring a Full-Time Customer Experience Lead to drive front-end operations, lead associates, and ensure a positive shopping environment. You will model Burlington’s values and help keep the sales floor organized and ready to serve customers.

This hands-on leadership role requires a strong service mindset, coaching ability, and adaptability to nights, weekends, and holidays.

Formación

• Customer service mindset with a passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Stay organized and adjust priorities quickly.
• Team-oriented with ability to build positive relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work nights, weekends, and holidays.

Responsabilidades

• Lead by example to deliver excellent customer service across the store.
• Support front-end operations, checkout flow, and line management.
• Direct associates during shifts and adjust priorities as needed.
• Ensure fast, friendly, and accurate transactions.
• Resolve customer concerns and escalation issues when needed.
• Tackle merchandising standards and recovery tasks.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot register issues to minimize disruptions.
• Partner with store leadership to address service opportunities.
• Assist with merchandise flow and stock organization.
• Reinforce company policies and safety standards.

Conocimientos

Customer service mindset

Leadership/Coaching

Communication

Problem solving

Organizational skills

Teamwork

Attention to detail

Flexibility (nights/weekends/holidays)

Descripción del empleo

Burlington Stores in Ferguson, MO is hiring a Full-Time Customer Experience Lead to drive front-end operations, lead associates, and ensure a positive shopping environment. You will model Burlington’s values and help keep the sales floor organized and ready to serve customers.

This hands-on leadership role requires a strong service mindset, coaching ability, and adaptability to nights, weekends, and holidays.