Customer Experience Lead - Front-End Leader

Burlington Stores, Inc.; St. Louis (MO); Presencial; USD 19.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Associate discount

Medical coverage

401(k) plan

Descripción de la vacante

Burlington Stores, Inc. in Ferguson, MO is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and support store leadership in day-to-day operations.

You will guide front-end activities, mentor team members, and ensure smooth checkout processes across the sales floor. The role emphasizes customer-first service, adaptability, and operational accuracy, with opportunities to grow through Burlington’s training programs.

Formación

• Strong customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.

Responsabilidades

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Conocimientos

Customer service

Leadership

Communication

Problem solving

Organization

Team oriented

Attention to detail

Descripción del empleo

Burlington Stores, Inc. in Ferguson, MO is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and support store leadership in day-to-day operations.

You will guide front-end activities, mentor team members, and ensure smooth checkout processes across the sales floor. The role emphasizes customer-first service, adaptability, and operational accuracy, with opportunities to grow through Burlington’s training programs.