Customer Experience Lead — Front-End Ops & Leadership

Burlington; Platte Woods (MO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Paid sick time

Training and development opportunities

Job summary

Burlington Stores is seeking a Customer Experience Lead in Platte Woods, MO to lead front-end operations, guide associates, and ensure a positive shopping experience. This hands-on leadership role partners with store leadership to keep the sales floor organized and transactions smooth.

You will manage checkout flow, resolve customer concerns, and support merchandising standards while modeling Burlington’s values.

Responsibilities

• Lead front-end operations and ensure smooth checkout flow.
• Direct associates during shifts and adjust priorities to meet business needs.
• Resolve customer concerns and escalate issues when needed.
• Ensure merchandising standards and stock organization.

Job description

Burlington Stores is seeking a Customer Experience Lead in Platte Woods, MO to lead front-end operations, guide associates, and ensure a positive shopping experience. This hands-on leadership role partners with store leadership to keep the sales floor organized and transactions smooth.

You will manage checkout flow, resolve customer concerns, and support merchandising standards while modeling Burlington’s values.