Customer Experience Leader - Front End & Loyalty Programs

The TJX Companies, Inc.; Hampton (VA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

EAP

401(k) matching

Medical/dental/vision

HSA

Life insurance

Paid holidays

Paid vacation

Scholarship program

Job summary

Marshalls at The TJX Companies, Inc. in Hampton, VA is seeking a front-of-store leader to guide Associates, promote a positive customer experience, and support loyalty programs.

You will train staff, manage POS coverage, and ensure compliance with store policies while maintaining high merchandising standards. Ideal candidates have at least one year in retail and six months in a leadership role, strong communication, and a team-player mindset.

Qualifications

• One year retail experience and minimum six months in a leadership role.
• Strong merchandising techniques.
• Ability to multi-task effectively.
• Excellent communication and organizational skills with attention to detail.
• Able to adapt to changes in direction or unexpected situations.
• A team player who works well with peers and supervisors.
• Able to train others.

Responsibilities

• Oversees a team of Associates at front of store to ensure prompt, courteous service and loyalty promotions.
• Promotes a positive customer experience and maintains store standards.
• Trains and coaches Associates on front-end principles and POS coverage.
• Addresses customer concerns promptly and communicates priorities to management.
• Promotes credit and loyalty programs and supports shrink reduction goals.
• Ensures compliance with labor laws and company policies.

Skills

Retail leadership

Customer service

Merchandising

Team training

Communication

Job description

Marshalls at The TJX Companies, Inc. in Hampton, VA is seeking a front-of-store leader to guide Associates, promote a positive customer experience, and support loyalty programs.

You will train staff, manage POS coverage, and ensure compliance with store policies while maintaining high merchandising standards. Ideal candidates have at least one year in retail and six months in a leadership role, strong communication, and a team-player mindset.