Customer Experience Leader - Front End

The TJX Companies, Inc.; Luray (VA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Job summary

Marshalls in Luray, VA is hiring to grow your career with TJX family benefits and competitive pay. You will lead front-of-store Associates, promote loyalty programs, and ensure a positive customer experience while maintaining store standards.

Ideal candidates will have 1 year of retail and 6 months of leadership experience, with flexible scheduling including nights and weekends. The role emphasizes teamwork, strong communication, and mentoring of others in a dynamic environment.

Qualifications

• Must have strong merchandising knowledge and customer focus.
• Ability to multitask in a fast-paced retail environment.
• Excellent communication and organization skills.
• Capable of working well with peers and supervisors.
• Willingness to train others and lead associates.

Responsibilities

• Promote an excellent customer experience and loyalty program usage.
• Oversee front-of-store Associates and POS coverage.
• Lead by example in delivering high-quality service.
• Train and mentor Associates on front-end operations.
• Address customer concerns promptly and professionally.
• Ensure tasks align with store policies and goals.
• Maintain safety and store cleanliness standards.

Skills

Merchandising

Multi-tasking

Communication skills

Organizational skills

Team player

Train others

Leadership experience

Flexible schedule

Job description

Marshalls in Luray, VA is hiring to grow your career with TJX family benefits and competitive pay. You will lead front-of-store Associates, promote loyalty programs, and ensure a positive customer experience while maintaining store standards.

Ideal candidates will have 1 year of retail and 6 months of leadership experience, with flexible scheduling including nights and weekends. The role emphasizes teamwork, strong communication, and mentoring of others in a dynamic environment.