Customer Experience Leader — Front End & Loyalty Programs

The TJX Companies, Inc.; Delafield (WI); On-site; USD 1,963,000 - 2,032,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health/dental/vision

Job summary

Marshalls, part of the TJX Companies family, seeks a front-end supervisor to promote an exceptional customer experience and lead a team at our Delafield store. You will train associates, manage POS coverage, and ensure smooth daily operations while upholding store policies and safety standards.

Requirements include 1 year of retail experience and at least 6 months in a leadership role, with strong communication and multitasking abilities. Flexible schedule with nights and weekends.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills.
• Ability to train others and multi-task in a fast-paced environment.

Responsibilities

• Promote an excellent customer experience and lead front-of-store operations.
• Oversee associates, manage POS coverage, and coordinate breaks.
• Train and mentor associates on front-end principles and loyalty programs.
• Address customer concerns promptly and maintain store standards.
• Ensure compliance with labor laws and store policies.

Skills

Customer service

Merchandising

Multi-tasking

Communication

Team player

Training others

Organizational skills

Job description

Marshalls, part of the TJX Companies family, seeks a front-end supervisor to promote an exceptional customer experience and lead a team at our Delafield store. You will train associates, manage POS coverage, and ensure smooth daily operations while upholding store policies and safety standards.

Requirements include 1 year of retail experience and at least 6 months in a leadership role, with strong communication and multitasking abilities. Flexible schedule with nights and weekends.