Customer Experience Lead - Front End & Loyalty Programs

The TJX Companies, Inc.; Panama City Beach (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Medical/dental/vision

Job summary

Marshalls at The TJX Companies, Inc. is seeking a front-end leader to oversee Associates, ensuring a courteous shopping experience and active loyalty program promotion. You will train staff, coordinate POS coverage, and uphold store standards.

You will promote a positive work environment, handle shifts including nights and weekends, and drive teamwork while maintaining compliance with company policies and safety guidelines.

Qualifications

• Flexible schedule including nights and weekends.
• Strong merchandising understanding.
• Ability to multi-task effectively.
• Clear communication and organizational skills.
• Team player with leadership potential.
• Ability to train others.

Responsibilities

• Create a positive customer experience and promote loyalty programs.
• Lead front-end associates to ensure prompt, courteous service.
• Assign registers, coordinate breaks, and manage POS coverage.
• Train and mentor associates on front end principles and customer personalization.
• Address customer concerns promptly and maintain store standards and safety.
• Communicate priorities and provide updates to management.
• Support store safety, labor laws, and loss-prevention programs.

Skills

Flexible schedule

merchandising skills

Multi-tasking

Communication skills

Team player

Training others

Retail experience

Job description

Marshalls at The TJX Companies, Inc. is seeking a front-end leader to oversee Associates, ensuring a courteous shopping experience and active loyalty program promotion. You will train staff, coordinate POS coverage, and uphold store standards.

You will promote a positive work environment, handle shifts including nights and weekends, and drive teamwork while maintaining compliance with company policies and safety guidelines.