Customer Experience Leader — Front End & Loyalty

TJX; Eagan (MN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) Matching

Health care benefits

Dental and vision coverage

Paid holidays

Job summary

TJX is seeking an engaged leader for our TJ Maxx/Eagan Minnesota location to promote excellent customer service and mentor front-end associates. You will supervise front-end operations, drive loyalty programs, and ensure a clean, safe, and compliant store environment.

Qualified applicants bring retail leadership experience, strong merchandising know-how, and the ability to multitask while maintaining attention to detail in a fast-paced setting.

Qualifications

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Responsibilities

• Promoting an excellent customer experience
• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs
• Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store
• Role models outstanding customer service
• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Job description

TJX is seeking an engaged leader for our TJ Maxx/Eagan Minnesota location to promote excellent customer service and mentor front-end associates. You will supervise front-end operations, drive loyalty programs, and ensure a clean, safe, and compliant store environment.

Qualified applicants bring retail leadership experience, strong merchandising know-how, and the ability to multitask while maintaining attention to detail in a fast-paced setting.