Customer Experience Lead - Front End & Loyalty Programs

The TJX Companies, Inc.; Fond du Lac (WI); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Job summary

The TJX Companies, Inc. in Fond du Lac, Wisconsin, is seeking a Front End Leader for TJ Maxx to supervise Associates, promote a positive customer experience, and drive loyalty programs across the front end.

This role emphasizes training, coaching, and ensuring smooth POS operations in a fast-paced retail setting. You will mentor team members, coordinate breaks, and partner with management to meet store goals while upholding labor laws and safety standards.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.

Skills

Retail experience

Leadership

Communication

Team player

Job description

The TJX Companies, Inc. in Fond du Lac, Wisconsin, is seeking a Front End Leader for TJ Maxx to supervise Associates, promote a positive customer experience, and drive loyalty programs across the front end.

This role emphasizes training, coaching, and ensuring smooth POS operations in a fast-paced retail setting. You will mentor team members, coordinate breaks, and partner with management to meet store goals while upholding labor laws and safety standards.