Customer Experience Leader & Front-End Coach

The TJX Companies, Inc.; Jacksonville (FL); On-site; USD 20,664 - 21,352; Part time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Child care and cell phone discounts

Job summary

The TJX Companies, Inc. is seeking a Team Leader at Marshalls in Jacksonville, FL. This role involves overseeing a team of Associates to ensure excellent customer service while training and mentoring staff. You will be responsible for promoting loyalty programs, addressing customer issues, and maintaining store operations.

The ideal candidate has retail experience, can work a flexible schedule, and possesses strong leadership and communication skills. Benefits include discounts, a 401(k) plan, and medical options.

Qualifications

• 1 year of retail experience and 6 months of leadership experience are required.
• Strong communication and organizational skills with attention to detail.
• Available to work flexible schedule, including nights and weekends.

Responsibilities

• Oversees a team of Associates ensuring prompt, courteous customer service.
• Trains and coaches Associates on personalizing the customer experience.
• Addresses customer concerns and issues promptly.

Skills

Customer service

Leadership

Communication

Organizational skills

Merchandising techniques

Job description

The TJX Companies, Inc. is seeking a Team Leader at Marshalls in Jacksonville, FL. This role involves overseeing a team of Associates to ensure excellent customer service while training and mentoring staff. You will be responsible for promoting loyalty programs, addressing customer issues, and maintaining store operations.

The ideal candidate has retail experience, can work a flexible schedule, and possesses strong leadership and communication skills. Benefits include discounts, a 401(k) plan, and medical options.