Customer Experience Leader & Front End Coach

The TJX Companies, Inc.; Burbank (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Healthcare options

Paid holidays

Job summary

The TJX Companies, Inc. in Burbank, CA is seeking a store leadership role to drive customer service and front-end operations. You will lead Associates, promote loyalty programs, and coordinate POS coverage while ensuring a clean, welcoming store environment.

You will train team members, enforce policies, and maintain high standards of service. The role requires flexibility to work nights and weekends and a strong focus on teamwork and communication.

Qualifications

• Minimum 1 year retail experience and 6 months leadership experience.
• Ability to train others and mentor Associates.
• Strong communication and organizational skills.

Responsibilities

• Oversees a team of Associates at front of store and delivers excellent customer service.
• Promotes loyalty programs and manages POS coverage.
• Ensures labor laws, policies, and procedures are followed.
• Addresses customer concerns promptly to maintain a positive experience.

Skills

Customer service

Merchandising

Team leadership

Communication

Job description

The TJX Companies, Inc. in Burbank, CA is seeking a store leadership role to drive customer service and front-end operations. You will lead Associates, promote loyalty programs, and coordinate POS coverage while ensuring a clean, welcoming store environment.

You will train team members, enforce policies, and maintain high standards of service. The role requires flexibility to work nights and weekends and a strong focus on teamwork and communication.