Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Hyannis (MA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

medical/dental/vision

Job summary

The TJX Companies, Inc. is seeking a front-of-store leader to oversee Associates, ensure exceptional customer service, and promote loyalty programs. You will model service standards, train staff, and maintain store operations with a focus on efficiency and safety.

Ideal candidates will have retail experience with leadership exposure, strong communication skills, and the ability to multitask in a fast-paced environment. Flexible schedule and weekend availability are required.

Qualifications

• Oversees a team of Associates at front of store to ensure prompt, courteous service and loyalty.
• Maintains a clean and organized store and trains Associates on front end principles.
• Promotes credit and loyalty programs.
• Promotes safety awareness and follows labor laws, policies and procedures.
• Takes an active role in coaching Associates and addressing customer concerns.

Responsibilities

• Creates a positive customer experience and supports store goals.
• Assigns registers, coordinates breaks, and ensures POS coverage.
• Addresses customer concerns promptly and provides progress updates to management.
• Trains and mentors front-end Associates to improve effectiveness.
• Partners with management on training needs and performance feedback.

Skills

Retail experience

Leadership experience

Merchandising skills

Communication skills

Team player

Job description

The TJX Companies, Inc. is seeking a front-of-store leader to oversee Associates, ensure exceptional customer service, and promote loyalty programs. You will model service standards, train staff, and maintain store operations with a focus on efficiency and safety.

Ideal candidates will have retail experience with leadership exposure, strong communication skills, and the ability to multitask in a fast-paced environment. Flexible schedule and weekend availability are required.