Customer Experience Leader — Front‑End Champion

Burlington Stores; Charlottesville (VA); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Medical coverage

401(k) plan

Paid time off after 1 year

Up to 8 paid holidays

Paid sick time per law

Associate discount

Job summary

Burlington Stores in Charlottesville is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and oversee front-end operations. You will lead associates, manage checkouts, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role requires flexibility to cover nights, weekends, and holidays, with base pay around $15.00 per hour. Burlington offers associate discounts, benefits, and development opportunities as the company

Qualifications

• 1+ years of retail experience preferred.
• Strong customer service mindset and a passion for helping others.
• Ability to lead and motivate associates in a fast-paced environment.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and escalate when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Lead/coaching

Communication

Problem solving

Organization

Teamwork

Flexibility

Job description

Burlington Stores in Charlottesville is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and oversee front-end operations. You will lead associates, manage checkouts, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role requires flexibility to cover nights, weekends, and holidays, with base pay around $15.00 per hour. Burlington offers associate discounts, benefits, and development opportunities as the company