Customer Experience Lead: Front-End Leader (Flexible)

Burlington Stores, Inc.; Chesterfield Court House (VA); On-site; USD 18,000 - 21,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off after one year

Paid holidays

Paid sick time

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Chesterfield, VA to drive front-end operations, support associates during shifts, and maintain an organized, customer-focused store environment.

This hands-on leadership role partners with store leadership to deliver a positive shopping experience and uphold Burlington’s values. The role requires a customer-service mindset, strong leadership, and the ability to manage schedules, processing, and merchandising tasks while

Qualifications

• Strong customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate in a fast-paced environment.
• Strong communication and problem-solving skills.
• Organized with ability to adjust priorities quickly.
• Team-oriented with positive working relationships.
• Attention to detail and operational accuracy.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and escape issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Team player

Attention to detail

Flexible schedule

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Chesterfield, VA to drive front-end operations, support associates during shifts, and maintain an organized, customer-focused store environment.

This hands-on leadership role partners with store leadership to deliver a positive shopping experience and uphold Burlington’s values. The role requires a customer-service mindset, strong leadership, and the ability to manage schedules, processing, and merchandising tasks while