Customer Experience Leader — Flexible Hours & Discount

Burlington Stores, Inc.; Milwaukee (WI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off after one year

Paid holidays

Paid sick time

Job summary

Burlington Stores in Milwaukee seeks a Full-Time Customer Experience Lead to drive a positive shopping experience. You will lead front-end operations, support associates, and ensure the sales floor is organized and ready to serve customers.

You will model Burlington’s values, manage checkouts, handle escalations, and help with merchandising and stocking. The role demands flexibility for nights, weekends, and holidays.

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus).
• Demonstrated ability to lead, coach, and motivate associates in a fast-paced setting.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and escalate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandising flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Attention to detail

Job description

Burlington Stores in Milwaukee seeks a Full-Time Customer Experience Lead to drive a positive shopping experience. You will lead front-end operations, support associates, and ensure the sales floor is organized and ready to serve customers.

You will model Burlington’s values, manage checkouts, handle escalations, and help with merchandising and stocking. The role demands flexibility for nights, weekends, and holidays.