Customer Experience Lead - Flexible Hours & Discount

Burlington Stores, Inc.; Chesterfield (MO); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off after 1 year

Job summary

Burlington Stores, Inc. is seeking a Customer Experience Lead to drive outstanding service on the sales floor and support front-end operations.

You will lead associates, manage checkout flow, and ensure a positive, efficient shopping environment in a fast-paced retail setting. The role emphasizes leadership, coverage during nights, weekends, and holidays, and adherence to company policies while delivering a consistent, customer-first experience.

Qualifications

• 1+ years of retail experience preferred
• Ability to lead, coach, and motivate associates
• Strong communication and problem-solving skills
• Attention to detail and operational accuracy

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and elevate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service

Leadership

Communication

Problem-solving

Organization

Team-oriented

Detail-oriented

Flexible schedule

Job description

Burlington Stores, Inc. is seeking a Customer Experience Lead to drive outstanding service on the sales floor and support front-end operations.

You will lead associates, manage checkout flow, and ensure a positive, efficient shopping environment in a fast-paced retail setting. The role emphasizes leadership, coverage during nights, weekends, and holidays, and adherence to company policies while delivering a consistent, customer-first experience.