Customer Experience Lead: Front-End Leader, Flexible Hours

Burlington Stores, Inc.; Milwaukee (WI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

Benefits package

Job summary

Burlington Stores, Inc. is hiring a Full-Time Customer Experience Lead in Milwaukee, WI. You will lead front-end operations, coach associates, and ensure efficient checkout, returns, and exchanges while maintaining store appearance and adherence to company policies.

The role requires strong customer service, organizational skills, and the ability to work nights, weekends, and holidays as needed. Competitive wage includes associate discount and access to Burlington's benefits package.

Qualifications

• 1+ years of retail experience preferred.

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and elevate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service

Leadership

Communication

Problem solving

Job description

Burlington Stores, Inc. is hiring a Full-Time Customer Experience Lead in Milwaukee, WI. You will lead front-end operations, coach associates, and ensure efficient checkout, returns, and exchanges while maintaining store appearance and adherence to company policies.

The role requires strong customer service, organizational skills, and the ability to work nights, weekends, and holidays as needed. Competitive wage includes associate discount and access to Burlington's benefits package.