Customer Experience Lead | Flexible Hours & Discount

Burlington Stores, Inc.; Green Bay (WI); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. in Green Bay, WI is seeking a Customer Experience Lead to guide front-end operations and supervise associates during shifts. You’ll deliver a positive shopping experience, manage checkout flow, and ensure the sales floor is organized and ready for customers.

The role emphasizes strong communication, problem-solving, and adaptability in a fast-paced retail environment, with a focus on customer-first service and operational excellence.

Qualifications

• Strong customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work a schedule that includes nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and expedite issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Job description

Burlington Stores, Inc. in Green Bay, WI is seeking a Customer Experience Lead to guide front-end operations and supervise associates during shifts. You’ll deliver a positive shopping experience, manage checkout flow, and ensure the sales floor is organized and ready for customers.

The role emphasizes strong communication, problem-solving, and adaptability in a fast-paced retail environment, with a focus on customer-first service and operational excellence.