Customer Experience Lead - Flexible Hours

Burlington Stores, Inc.; Montgomery (AL); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Paid sick time

Job summary

Burlington Stores, Inc. is hiring a Customer Experience Lead to drive front-end operations and deliver a positive shopping experience. You’ll lead associates during shifts, manage checkout flow, and ensure the sales floor is organized and ready to serve customers.

As a hands-on leader, you’ll partner with store leadership, reinforce policies, and identify service improvements. The role offers an associate discount and part-time benefits where applicable.

Qualifications

• 1+ years of retail experience preferred.

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and escalates issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service

Leadership

Communication

Problem-solving

Teamwork

Attention to detail

Job description

Burlington Stores, Inc. is hiring a Customer Experience Lead to drive front-end operations and deliver a positive shopping experience. You’ll lead associates during shifts, manage checkout flow, and ensure the sales floor is organized and ready to serve customers.

As a hands-on leader, you’ll partner with store leadership, reinforce policies, and identify service improvements. The role offers an associate discount and part-time benefits where applicable.