Customer Experience Lead - Flexible Hours & Employee Discount

Burlington Stores; Cincinnati (OH); Hybrid; USD 18,000 - 23,000; Full time

Job summary

Burlington Stores in Cincinnati, OH is seeking a Full-Time Customer Experience Lead to deliver a positive shopping experience. You will help drive front-end operations, support associates during your shift, and ensure the sales floor is organized, stocked, and ready to serve customers.

This hands-on leadership role partners with store leadership to keep operations running smoothly while modeling Burlington’s values and customer-first mindset.

Qualifications

• 1+ years of retail experience preferred

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and escalated issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service mindset

Leadership

Communication

Organization

Teamwork

Attention to detail

Flexibility

Job description

Burlington Stores in Cincinnati, OH is seeking a Full-Time Customer Experience Lead to deliver a positive shopping experience. You will help drive front-end operations, support associates during your shift, and ensure the sales floor is organized, stocked, and ready to serve customers.

This hands-on leadership role partners with store leadership to keep operations running smoothly while modeling Burlington’s values and customer-first mindset.