Customer Experience Lead — Flexible Hours, Discount

Burlington Stores, Inc.; Cincinnati (OH); On-site; USD 20,000 - 21,000; Part time

Benefits offered by this job

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. in Cincinnati is seeking a Customer Experience Lead to drive a positive shopping experience and oversee front-end operations. You will lead associates, manage checkout flow, and ensure the sales floor is organized and ready to serve customers.

The role demands strong customer service, leadership, and communication skills, with flexibility to work nights, weekends, and holidays. Competitive wages and benefits accompany the position.

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus).
• Strong customer service mindset and ability to help others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and elevate issues as needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service

Leadership

Communication

Organization

Teamwork

Attention to detail

Flexibility

Job description

Burlington Stores, Inc. in Cincinnati is seeking a Customer Experience Lead to drive a positive shopping experience and oversee front-end operations. You will lead associates, manage checkout flow, and ensure the sales floor is organized and ready to serve customers.

The role demands strong customer service, leadership, and communication skills, with flexibility to work nights, weekends, and holidays. Competitive wages and benefits accompany the position.