Customer Experience Lead — Flexible Hours & Front-End Ops

Burlington Stores; Green Bay (WI); Presencial; USD 18.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Associate discount

Medical coverage

Descripción de la vacante

Burlington Stores in Green Bay, WI, is hiring a Full-Time Customer Experience Lead to supervise front-end operations, coach associates, and ensure a high-quality shopping experience. The role emphasizes leadership, efficiency, and customer service in a fast-paced environment.

You will work closely with store leadership to maintain organized stock and ensure accurate transactions, while upholding Burlington’s standards and safety policies.

Formación

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)
• Strong customer service mindset and problem-solving skills
• Ability to lead and coach associates in a fast-paced environment

Responsabilidades

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and escape issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Conocimientos

Customer service

Leadership

Communication

Herramientas

POS systems

Descripción del empleo

Burlington Stores in Green Bay, WI, is hiring a Full-Time Customer Experience Lead to supervise front-end operations, coach associates, and ensure a high-quality shopping experience. The role emphasizes leadership, efficiency, and customer service in a fast-paced environment.

You will work closely with store leadership to maintain organized stock and ensure accurate transactions, while upholding Burlington’s standards and safety policies.