Customer Experience Lead - Flexible Hours & Discount

Burlington; Green Bay (WI); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Medical coverage

Paid time off

Job summary

Burlington Stores is seeking a Full-Time Customer Experience Lead in Green Bay. You will drive front-end operations, lead a team, and ensure a positive shopping experience for customers.

The role involves managing checkout flow, staff coordination, and maintaining merchandising standards while upholding Burlington’s values and customer-first mindset. Prior retail experience is preferred, with opportunities for growth in a fast-paced, team-oriented environment.

Qualifications

• Customer service mindset and helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Able to stay organized and adjust priorities quickly.

Responsibilities

• Deliver excellent customer service across the store.
• Coordinate daily front-end operations and checkout flow.
• Direct associates during shifts and adjust priorities as needed.
• Handle transactions, returns, exchanges with accuracy.
• Resolve customer concerns and maintain merchandising standards.
• Perform opening/closing duties and schedule coverage.
• Troubleshoot register issues to minimize disruptions.
• Partner with leadership to address service or execution gaps.

Skills

Customer service

Leadership

Communication

Organization

Teamwork

Attention to detail

Flexibility

Education

1+ years of retail experience

Job description

Burlington Stores is seeking a Full-Time Customer Experience Lead in Green Bay. You will drive front-end operations, lead a team, and ensure a positive shopping experience for customers.

The role involves managing checkout flow, staff coordination, and maintaining merchandising standards while upholding Burlington’s values and customer-first mindset. Prior retail experience is preferred, with opportunities for growth in a fast-paced, team-oriented environment.