Customer Experience Lead - Flexible Hours & Discount

Burlington Stores, Inc.; Charlotte (NC); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. in Charlotte is seeking a Full-Time Customer Experience Lead to guide front-end operations and support associates during shifts, ensuring a fast, friendly shopping experience.

This hands-on leadership role works with store leadership to maintain organized sales floors, handle checkout flow, and uphold Burlington’s customer-first standards while delivering exceptional service and operational excellence.

Qualifications

• 1+ years of retail experience preferred.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service mindset

Leadership coaching

Communication

Problem solving

Organizational skills

Flexible schedule

Job description

Burlington Stores, Inc. in Charlotte is seeking a Full-Time Customer Experience Lead to guide front-end operations and support associates during shifts, ensuring a fast, friendly shopping experience.

This hands-on leadership role works with store leadership to maintain organized sales floors, handle checkout flow, and uphold Burlington’s customer-first standards while delivering exceptional service and operational excellence.