Customer Experience Leader — Drive WOW Front End

Five Below Inc; Escanaba (MI); On-site; USD 19,000 - 26,000; Full time

Job summary

Five Below is seeking an experienced manager to lead store operations in Escanaba, MI. You will mentor crew members, ensure outstanding customer service, and drive front-end performance to meet brand standards.

The role requires at least 2 years of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment. Flexibility with schedules and travel as needed are expected.

Qualifications

• High School graduate or equivalent.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively under pressure.

Responsibilities

• Ensure crew WOWs customers through personal contact.
• Train crew on the BEST customer service experience and checkout speed.
• Lead store to achieve customer service goals set by District Manager.
• Oversee front-end operations and merchandising to brand standards.
• Maintain front-end equipment and train associates in services where applicable.
• Manage opening/closing procedures and store cleanliness.
• Perform store manager duties in the manager's absence.
• Recruit, train, coach, and supervise crew members with the store manager.
• Review corporate communications and respond accordingly.
• Collaborate with leadership team on merchandising and World Recovery.
• Perform general store maintenance and upkeep.

Skills

People management

Customer service

Communication

Multi-tasking

Creative thinking

Under pressure

Education

High School or equivalent

College experience preferred

Tools

POS / cash register

Job description

Five Below is seeking an experienced manager to lead store operations in Escanaba, MI. You will mentor crew members, ensure outstanding customer service, and drive front-end performance to meet brand standards.

The role requires at least 2 years of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment. Flexibility with schedules and travel as needed are expected.