Customer Experience Leader — Front End & WOW Service

Five Below, Inc.; New York (NY); On-site; USD 21,593 - 30,754; Full time

Job summary

Five Below is looking for a Customer Experience Manager in Liverpool, NY to lead front-end operations and coach crew on the B.E.S.T. customer service experience.

You will ensure fast, friendly checkouts and maintain brand standards across merchandising and front-end systems. The role requires at least 2 years in management, strong communication skills, and the ability to multi-task and stay calm under pressure.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Trains the crew on the B.E.S.T. customer service experience to ensure fast, friendly check out.
• Leads assigned store to achieve and maintain customer service score goals set by the District Manager.
• Oversees front-end operations and merchandising to meet brand standards.
• Ensures front-end equipment is in working order and staff are trained on services where applicable.
• Handles opening/closing procedures and maintains store cleanliness and readiness for customers.
• Performs store manager duties in the absence of the store manager.
• Recruits, trains, coaches, develops and supervises crew members in partnership with the store manager.
• Reviews corporate communications and responds accordingly.
• Collaborates with the leadership team on merchandising and World Recovery.
• Manages store maintenance and stock room operations.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma

College experience preferred

Job description

Five Below is looking for a Customer Experience Manager in Liverpool, NY to lead front-end operations and coach crew on the B.E.S.T. customer service experience.

You will ensure fast, friendly checkouts and maintain brand standards across merchandising and front-end systems. The role requires at least 2 years in management, strong communication skills, and the ability to multi-task and stay calm under pressure.