Guest Experience Manager & Front-End Leader

Five Below; Linden (MI); On-site; USD 22,000 - 31,000; Full time

Job summary

Five Below in Linden, MI is seeking an energetic retail leader to join our store team. You will help drive guest satisfaction, supervise crew members, and support the store manager in daily operations to keep our fast-paced, value-focused shopping environment running smoothly.

Responsibilities include coaching staff, coordinating front-end operations and merchandising, opening and closing procedures, and maintaining a clean, welcoming store. Flexibility for day/evening/weekend shifts is required.

Qualifications

• Must have at least 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task
• Creative thinking and problem solving.
• Flexible schedule including day/evening/weekends/overnight as required.

Responsibilities

• Lead store to achieve customer service score goals.
• Train crew on BEST customer service; ensure fast, friendly checkout.
• Lead front-end operations and merchandising to meet brand standards.
• Open/close procedures; maintain store cleanliness and readiness for customers.
• Perform store manager duties in the absence of the store manager.
• Recruit, train, coach, and supervise crew members.
• Review corporate communications and respond appropriately.
• Collaborate with leadership on merchandising procedures and initiatives.
• Maintain store maintenance and stock room organization.

Skills

People management

Customer service

Communication

Multi-tasking

Creative thinking

Staying calm under pressure

Education

High School Diploma or equivalent

Job description

Five Below in Linden, MI is seeking an energetic retail leader to join our store team. You will help drive guest satisfaction, supervise crew members, and support the store manager in daily operations to keep our fast-paced, value-focused shopping environment running smoothly.

Responsibilities include coaching staff, coordinating front-end operations and merchandising, opening and closing procedures, and maintaining a clean, welcoming store. Flexibility for day/evening/weekend shifts is required.