Customer Experience & Front-End Leader

3M HEALTHCARE; Bloomfield Hills (MI); On-site; USD 22,041 - 27,552; Full time

Job summary

Five Below in Bloomfield Hills, MI is seeking a Store Leadership role to provide outstanding customer service, lead front-end operations, and support the store manager in achieving store goals.

Responsibilities include training crew, managing merchandise, ensuring store readiness, and performing maintenance tasks. Candidates should have a high school diploma (college experience preferred) and at least 2 years of management experience.

Qualifications

• High school graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi‑task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Lead the assigned store to achieve and maintain customer service score goals as provided by the District Manager.
• Oversee front‑end operations, ensuring merchandising meets brand standards; train associates on applicable services.
• Manage opening and closing procedures, maintain store cleanliness, recovery, and readiness for customers.
• Partner with the store manager to recruit, train, coach, develop, and supervise crew members.
• Perform store manager duties in the absence of the manager.

Skills

Leadership

Customer service

Communication

Multi-tasking

Creativity

Stress management

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below in Bloomfield Hills, MI is seeking a Store Leadership role to provide outstanding customer service, lead front-end operations, and support the store manager in achieving store goals.

Responsibilities include training crew, managing merchandise, ensuring store readiness, and performing maintenance tasks. Candidates should have a high school diploma (college experience preferred) and at least 2 years of management experience.