Customer Experience Leader — Coaching & Growth

JCPenney; Bridgeport (WV); On-site; USD 26,174 - 32,718; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Employee discounts

Job summary

JCPenney in Bridgeport, WV is looking for a Customer Experience Supervisor to lead customer service initiatives and train staff on exceptional service standards. The ideal candidate will drive sales growth and manage team performance while ensuring outstanding customer experiences.

Employees enjoy a comprehensive benefits package including medical, dental, and a 401(k) plan with a company match. Join JCPenney and be part of a diverse team serving working American families.

Qualifications

• Proven ability to lead and engage associates.
• Strong customer service skills with problem-solving capabilities.
• Experience in training and mentoring staff.

Responsibilities

• Drive profitable sales growth by engaging associates.
• Train and mentor cashier associates on procedures.
• Monitor store traffic and manage checkout standards.

Skills

Customer Service

Coaching

Sales Growth

Job description

JCPenney in Bridgeport, WV is looking for a Customer Experience Supervisor to lead customer service initiatives and train staff on exceptional service standards. The ideal candidate will drive sales growth and manage team performance while ensuring outstanding customer experiences.

Employees enjoy a comprehensive benefits package including medical, dental, and a 401(k) plan with a company match. Join JCPenney and be part of a diverse team serving working American families.