Customer Experience Leader & Checkout Coach

JCPenney; Uniontown (Fayette County); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with company match

Associate discount

Job summary

JCPenney in Uniontown, PA seeks a Customer Experience Supervisor I to drive profitable sales growth by coaching associates, leading training initiatives, and delivering checkout experience strategies. The role emphasizes excellent customer service, staffing optimization at peak times, and strong POS procedures expertise.

The position includes mentoring cashiers, coordinating onboarding, and supporting iCAP safety and productivity initiatives while creating a One Team environment.

Qualifications

• Experience coaching and developing store associates.
• Ability to lead training initiatives and onboarding.
• Strong customer service and sales focus.
• Ability to schedule staff and monitor productivity.

Responsibilities

• Model outstanding customer service and direct service activities.
• Train and mentor cashiers on checkout procedures.
• Manage staffing to reduce wait times during peak hours.
• Support interview process and new hire orientations.
• Foster safe, productive store operations.

Skills

Customer service

Coaching

Leadership

Team management

Communication

Tools

POS system

POS analytics

Job description

JCPenney in Uniontown, PA seeks a Customer Experience Supervisor I to drive profitable sales growth by coaching associates, leading training initiatives, and delivering checkout experience strategies. The role emphasizes excellent customer service, staffing optimization at peak times, and strong POS procedures expertise.

The position includes mentoring cashiers, coordinating onboarding, and supporting iCAP safety and productivity initiatives while creating a One Team environment.