Customer Experience Lead — Coaching & Checkout

JCPenney; Hamilton (OH); On-site; USD 54,443,000 - 68,053,000; Full time

Benefits offered by this job

Medical / Dental / Vision

Term life insurance

Paid vacation and holidays

401(k) with Company match

Associate discount

Job summary

JCPenney in Hamilton, OH is seeking a Customer Experience Supervisor I to lead store associates, coach on service standards, and implement training initiatives that drive profitable sales growth.

You will model exceptional customer service, manage cashier training and checkout procedures, and partner with leadership to optimize staffing and resources. The role emphasizes accountability, teamwork, and delivering a great in-store experience.

Qualifications

• Customer service excellence and coaching teams.
• Strong leadership and teamwork.
• Ability to manage training and scheduling.

Responsibilities

• Act as role model for Customer Experience responsibilities and guide staff in delivering service excellence.
• Coach and mentor cashiers on checkout procedures and POS usage to ensure exemplary service.
• Shift resources to manage store traffic and optimize checkout efficiency using POS and satellite stations.
• Coordinate interviews, onboarding, and ongoing associate training with store leadership.
• Maintain performance standards including safety, shrink, and customer satisfaction metrics.

Skills

Customer service

Coaching

Leadership

Training

Cashier operations

Scheduling

Job description

JCPenney in Hamilton, OH is seeking a Customer Experience Supervisor I to lead store associates, coach on service standards, and implement training initiatives that drive profitable sales growth.

You will model exceptional customer service, manage cashier training and checkout procedures, and partner with leadership to optimize staffing and resources. The role emphasizes accountability, teamwork, and delivering a great in-store experience.