Customer Experience Leader I

JCPenney; Tampa (FL); On-site; USD 28,929 - 36,162; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid vacation/holidays

401(k) with Company match

Employee discount on merchandise

Job summary

JCPenney in Tampa seeks a Customer Experience Supervisor accountable for driving profitable sales growth by leading associates and enhancing customer service. This role involves training staff, monitoring performance standards, and implementing initiatives to improve customer experience.

The ideal candidate will demonstrate leadership skills and critical thinking, creating a team environment that fosters teamwork and accountability. Competitive benefits package and associate discounts available.

Qualifications

• Accountable for driving profitable sales growth.
• Leads and engages associates in customer service.
• Monitors and optimizes workforce efficiency.

Responsibilities

• Direct customer service activities throughout the store.
• Train and mentor cashier associates on service behaviors.
• Manage interview processes and new hire orientations.
• Ensure compliance with company training initiatives.

Skills

Customer Service

Coaching

Leadership

Critical Thinking

Job description

JCPenney in Tampa seeks a Customer Experience Supervisor accountable for driving profitable sales growth by leading associates and enhancing customer service. This role involves training staff, monitoring performance standards, and implementing initiatives to improve customer experience.

The ideal candidate will demonstrate leadership skills and critical thinking, creating a team environment that fosters teamwork and accountability. Competitive benefits package and associate discounts available.