Customer Experience Lead — Service, Coaching & Checkout Excellence

JCPenney; Ashland (KY); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Associate discount on merchandise

Job summary

JCPenney in Ashland, Kentucky, seeks a Customer Experience Supervisor I to enhance customer service and drive profitable sales growth. Your role includes coaching associates, managing checkout processes, and ensuring high-performance standards.

The ideal candidate will have strong leadership skills and a commitment to a great shopping experience. JCPenney offers a competitive benefits package, including medical, dental, vision, and a 401(k) plan with a company match.

Qualifications

• Strong customer service skills with a focus on sales.
• Experience in coaching and leading a team.
• Ability to manage checkout processes and performance.

Responsibilities

• Drive customer service activities and model best practices.
• Train and mentor cashier associates.
• Manage resources during peak store traffic.

Skills

Customer service

Sales

Team leadership

Coaching

Job description

JCPenney in Ashland, Kentucky, seeks a Customer Experience Supervisor I to enhance customer service and drive profitable sales growth. Your role includes coaching associates, managing checkout processes, and ensuring high-performance standards.

The ideal candidate will have strong leadership skills and a commitment to a great shopping experience. JCPenney offers a competitive benefits package, including medical, dental, vision, and a 401(k) plan with a company match.