Customer Experience Lead - Store Ops & Coaching

JCPenney; Richmond (VA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Paid Vacation/Holidays

401(k) with Company Match

Employee Discounts

Job summary

JCPenney is seeking a Customer Experience Supervisor in Richmond, Virginia, responsible for driving sales growth and leading a team. This role involves ensuring exceptional customer service experiences, training cashiers, and managing store operations effectively.

The ideal candidate will exhibit strong leadership skills, demonstrate accountability, and embrace a growth mindset. A competitive benefits package is offered, along with an hourly pay range of $20 to $25.

Qualifications

• Proven experience in customer service roles.
• Ability to lead and engage a team effectively.
• Strong critical thinking and problem-solving skills.

Responsibilities

• Drive sales growth and enhance customer experiences.
• Train and mentor cashier associates on service standards.
• Manage store staffing and resource allocation.

Skills

Customer Service

Team Leadership

Critical Thinking

Coaching

Job description

JCPenney is seeking a Customer Experience Supervisor in Richmond, Virginia, responsible for driving sales growth and leading a team. This role involves ensuring exceptional customer service experiences, training cashiers, and managing store operations effectively.

The ideal candidate will exhibit strong leadership skills, demonstrate accountability, and embrace a growth mindset. A competitive benefits package is offered, along with an hourly pay range of $20 to $25.