Customer Experience Leader: Coaching & Checkout Excellence

JCPenney; Toms River (NJ); On-site; USD 31,684 - 39,606; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Associate Discounts

Paid Vacation and Holidays

Job summary

JCPenney is seeking a Customer Experience Supervisor responsible for driving sales growth and leading a team of associates in Toms River, NJ. You will enhance service experiences and manage training initiatives while promoting a culture of customer satisfaction.

Your role includes overseeing checkout standards and maximizing staff efficiency during busy periods. Applicants should have a strong background in retail, a customer-focused attitude, and a commitment to team development.

If eligible, enjoy a competitive benefits package including medical, dental, and associate discounts.

Qualifications

• Experience in customer service in a retail environment.
• Ability to lead and coach associates to enhance performance.
• Strong communication skills and ability to resolve customer issues.

Responsibilities

• Lead and engage associates to drive sales growth.
• Ensure outstanding customer service by mentoring cashiers.
• Manage line and checkout efficiency during peak times.
• Oversee hiring, training, and compliance of associates.

Skills

Customer Service

Leadership

Coaching

Critical Thinking

Time Management

Job description

JCPenney is seeking a Customer Experience Supervisor responsible for driving sales growth and leading a team of associates in Toms River, NJ. You will enhance service experiences and manage training initiatives while promoting a culture of customer satisfaction.

Your role includes overseeing checkout standards and maximizing staff efficiency during busy periods. Applicants should have a strong background in retail, a customer-focused attitude, and a commitment to team development.

If eligible, enjoy a competitive benefits package including medical, dental, and associate discounts.