Customer Experience Lead: Coaching and Checkout Excellence

JCPenney; Richmond (VA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid vacation and holidays

401(k) with company match

Employee discount on merchandise

Job summary

JCPenney is looking for a Customer Experience Supervisor in Richmond, VA, to drive sales growth by leading and coaching associates. You will enhance customer service standards, manage checkout processes, and oversee training initiatives for team members.

This role requires strong leadership skills and the ability to foster a positive work environment while ensuring performance meets company goals.

Eligible associates will receive a competitive benefits package, including medical coverage and a 401(k) plan.

Qualifications

• Strong understanding of customer service and sales techniques.
• Experience in training and coaching associates.
• Ability to manage performance and meet sales goals.

Responsibilities

• Lead and engage associates to drive profitable sales growth.
• Coach associates on customer service and checkout procedures.
• Manage human resources tasks such as scheduling and interviews.

Skills

Customer Service

Coaching

Communication

Leadership

Performance Management

Job description

JCPenney is looking for a Customer Experience Supervisor in Richmond, VA, to drive sales growth by leading and coaching associates. You will enhance customer service standards, manage checkout processes, and oversee training initiatives for team members.

This role requires strong leadership skills and the ability to foster a positive work environment while ensuring performance meets company goals.

Eligible associates will receive a competitive benefits package, including medical coverage and a 401(k) plan.