Customer Experience Lead & Training Coach

JCPenney; New York (NY); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical/dental/vision

Term life insurance

Paid vacation/holidays

401(k) with Company match

Associate discount

Job summary

JCPenney in New York is seeking a Customer Experience Supervisor I to lead customer service efforts, coach associates, and drive profitable sales growth through effective checkout experience strategies.

You will model exceptional service, optimize staffing during peak times, and partner with store leadership to ensure adherence to company standards while supporting programs like credit, rewards, and gift cards.

Qualifications

• Retail supervisory experience is required or preferred.
• Strong customer service orientation and problem-solving skills.
• Experience coaching and developing frontline associates.
• Ability to manage scheduling, performance, and training.
• Familiarity with credit, rewards, and gift card programs.

Responsibilities

• Acts as role model for customer service and directs customer service activities store-wide.
• Trains and coaches cashiers on checkout procedures and service behaviors.
• Manages resource allocation to minimize wait times at checkouts using POS tools.
• Coordinates interview and onboarding processes for new hires and training.
• Supports performance standards including shrink and safety initiatives.

Skills

Customer service excellence

Team leadership

Coaching and training

Checkout procedures

POS systems

Tools

Point of Sale systems

Mobile POS

Job description

JCPenney in New York is seeking a Customer Experience Supervisor I to lead customer service efforts, coach associates, and drive profitable sales growth through effective checkout experience strategies.

You will model exceptional service, optimize staffing during peak times, and partner with store leadership to ensure adherence to company standards while supporting programs like credit, rewards, and gift cards.