Customer Experience Lead — Checkout & Training

JCPenney; New York (NY); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Term Life Insurance

Paid Vacation/Holidays

401(k) with Company Match

Associate Discount

Job summary

JCPenney in New York, NY is seeking a Customer Experience Supervisor I to drive profitable sales growth by leading associates, coaching customer service, and delivering company checkout experience strategies.

You will supervise customer service activities, train cashiers, and coordinate staffing to ensure efficient checkout and high service levels, while supporting recruiting, training, and compliance efforts across the store.

Responsibilities

• Customer Service & Sales - Acts as a role model for the Manager on Duty program while directing customer service activities throughout the store. Models and holds team accountable for outstanding customer service. Greets and assists customers in finding products and partners with other team members when additional help is needed.
• Cashier Performance - Trains, mentors and coaches all cashier associates on checkout procedures to ensure outstanding service behaviors are consistently exhibited. Regularly observes and ensures associates consistently follow and implement checkout experience processes. Monitors associate efficiency by utilizing Point of Sale productivity metrics.
• Line Management and Checkout Standards - Proactively shifts resources to checkouts based on observed fluctuations in store traffic. Reduces wait times during peak traffic periods by utilizing Mobile Point of Sale, Satellite Registers and Expeditor stations. Partners appropriately to stock all Impulse futures and to identify checkout supply needs.
• Human Resources / People Management - Creates and monitors the store's open requisitions and routes qualified applicants to the appropriate hiring manager. Coordinates the interview Talent Tryout process. Schedules and coordinates new hire orientations and training and administers ongoing associate training. Partners with the Sales Floor Supervisor and General Manager on training compliance. Reviews schedules and makes productive edits to further optimize resources.
• Performance Standards - Supportive of company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP (Credit) program, product and service sales, customer service, profit, productivity, and attendance.

Job description

JCPenney in New York, NY is seeking a Customer Experience Supervisor I to drive profitable sales growth by leading associates, coaching customer service, and delivering company checkout experience strategies.

You will supervise customer service activities, train cashiers, and coordinate staffing to ensure efficient checkout and high service levels, while supporting recruiting, training, and compliance efforts across the store.