Customer Experience Leader — Checkout & Team Coach

JCPenney; New York (NY); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Associate discount

Paid holidays

Job summary

JCPenney is seeking a Customer Experience Supervisor I in New York to lead associates, coach on service, drive training initiatives and execute checkout experience strategies.

You will direct customer service activities, train cashiers, optimize staffing for peak times, and partner with leadership to ensure high standards and safety compliance. Eligible benefits and associate discounts accompany the role.

Qualifications

• Experience coaching and developing associates in customer service.
• Ability to lead training initiatives and partner with store leadership.
• Proven skills in scheduling and optimizing checkout operations.

Responsibilities

• Direct customer service activities and model outstanding service.
• Train and coach cashiers on checkout procedures and POS use.
• Shift resources to checkouts to minimize wait times and manage queues.
• Manage open requisitions, interviews and new hire orientations.
• Support company performance standards and safety initiatives.

Skills

Customer service

Leadership

Coaching

Training

Scheduling

Cashiering

Job description

JCPenney is seeking a Customer Experience Supervisor I in New York to lead associates, coach on service, drive training initiatives and execute checkout experience strategies.

You will direct customer service activities, train cashiers, optimize staffing for peak times, and partner with leadership to ensure high standards and safety compliance. Eligible benefits and associate discounts accompany the role.