Customer Experience Lead – Retail Coaching & Checkout Excellence

JCPenney; Elmhurst (NY); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with company match

Employee discount

Job summary

JCPenney in New York—Elmhurst area is hiring a Customer Experience Supervisor I to drive profitable sales growth by coaching associates, leading customer service initiatives, and delivering checkout experience strategies.

You will mentor cashiers, manage staffing for peak times, coordinate new hire orientations, and align training with company programs while upholding safety and performance standards.

Qualifications

• Strong customer service and sales orientation.
• Experience coaching and training retail staff.
• Ability to manage cashier performance and POS metrics.
• Experience in recruitment and new hire orientations.

Responsibilities

• Direct customer service activities and sales across the store while modeling outstanding service.
• Train, mentor and coach cashier associates on checkout procedures and service behaviors.
• Shift resources to checkouts to reduce wait times using POS and expeditor stations.
• Coordinate interview Talent Tryout process and new hire orientations.
• Ensure training compliance and meet performance standards.

Skills

Customer service

Leadership

Coaching

Training

Cashier training

People management

Communication

Tools

Point of Sale (POS) systems

Job description

JCPenney in New York—Elmhurst area is hiring a Customer Experience Supervisor I to drive profitable sales growth by coaching associates, leading customer service initiatives, and delivering checkout experience strategies.

You will mentor cashiers, manage staffing for peak times, coordinate new hire orientations, and align training with company programs while upholding safety and performance standards.