Customer Experience Leader

Five Below; Monaca (Beaver County); On-site; USD 42,000 - 54,000; Full time

Job summary

Five Below is seeking a store leadership professional in Monaca to drive customer service, front-end operations, and team development. You will lead crew members, train staff, and ensure brand standards across merchandising and checkout processes.

The role requires minimum 2 years of management experience and a high school diploma, with a flexible schedule including weekends. You will work on-site at our Beaver County store, focusing on delivering an exceptional guest experience.

Qualifications

• Excellent verbal and written communication, with customers and team.
• Ability to multi-task in a fast-paced retail environment.
• Creative thinking to solve store challenges.

Responsibilities

• Wows customers with friendly, fast check out experiences.
• Lead assigned store to hit customer service score goals.
• Oversee front-end operations and merchandising standards.
• Ensure equipment is functioning and training is up to date.
• Handle opening/closing procedures and store cleanliness.
• Recruit, train, coach and supervise crew members.

Skills

Excellent verbal and written comms

Multi-tasking ability

Creative thinking

Maintain composure under pressure

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below is seeking a store leadership professional in Monaca to drive customer service, front-end operations, and team development. You will lead crew members, train staff, and ensure brand standards across merchandising and checkout processes.

The role requires minimum 2 years of management experience and a high school diploma, with a flexible schedule including weekends. You will work on-site at our Beaver County store, focusing on delivering an exceptional guest experience.