Store Operations & Guest Experience Lead

Five Below Inc; Monroeville (Allegheny County); On-site; USD 15,000 - 21,000; Full time

Job summary

Five Below Inc. in Monroeville, PA seeks an experienced store leader. This hourly role emphasizes delivering WOW customer service, supervising crew, and maintaining daily store operations in a busy retail environment.

The position requires a high school diploma or GED, and at least 1 year of management experience. Expect a dynamic schedule including evenings and weekends with opportunities for advancement.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.

Responsibilities

• Ensures all crew members are WOWing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Skills

Customer service

Leadership

Communication

Multitasking

Problem solving

Stress tolerance

Education

High school diploma or GED

College experience preferred

Job description

Five Below Inc. in Monroeville, PA seeks an experienced store leader. This hourly role emphasizes delivering WOW customer service, supervising crew, and maintaining daily store operations in a busy retail environment.

The position requires a high school diploma or GED, and at least 1 year of management experience. Expect a dynamic schedule including evenings and weekends with opportunities for advancement.