Customer Experience Lead & Trainer — Retail Frontline

The TJX Companies, Inc.; Lafayette (IN); On-site; USD 20,000 - 21,000; Part time

Benefits offered by this job

Associate discount

401(k) match

Health insurance

Paid holidays/vacation/sick

Job summary

Marshalls at The TJX Companies, Inc. in Lafayette, IN is seeking a part-time front-end leader to promote outstanding customer service and a positive store experience.

You will supervise associates, train staff on loyalty programs, and ensure smooth front-end operations including POS coverage and breaks. The role requires 1 year of retail experience and at least 6 months of leadership, with flexibility to work nights and weekends.

Qualifications

• 1 year retail experience required.
• 6 months of leadership experience required.

Responsibilities

• Promote an excellent customer experience and supervise front-of-store staff.
• Lead by example and mentor Associates on front-end principles.
• Train and coach Associates on personalizing the customer experience and loyalty programs.
• Assign registers, coordinate breaks, and ensure POS coverage.
• Ensure tasks align with store plan and communicate priorities to the team.

Skills

Leadership

Communication

Teamwork

Multi-tasking

Attention to detail

Job description

Marshalls at The TJX Companies, Inc. in Lafayette, IN is seeking a part-time front-end leader to promote outstanding customer service and a positive store experience.

You will supervise associates, train staff on loyalty programs, and ensure smooth front-end operations including POS coverage and breaks. The role requires 1 year of retail experience and at least 6 months of leadership, with flexibility to work nights and weekends.