Customer Experience Lead & Trainer - Flexible Schedule

The TJX Companies, Inc.; Dayville (CT); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

EAP

401(k) contributions

Child care discounts

Pet insurance

Credit union

Referral bonuses

Healthcare benefits

Disability insurance

Paid parental leave

Job summary

The TJX Companies, Inc. is seeking a front-of-store leader to oversee a team of Associates and ensure an outstanding customer experience at TJ Maxx Dayville, CT. You will model service excellence, train staff, and coordinate POS coverage while promoting loyalty programs.

Ideal candidates show leadership in retail, strong merchandising knowledge, and the ability to multi-task in a dynamic store environment. This role offers opportunities for development within a Fortune 100 company and a

Qualifications

• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

merchandising techniques

multi-tasking

communication

organizational skills

train others

Job description

The TJX Companies, Inc. is seeking a front-of-store leader to oversee a team of Associates and ensure an outstanding customer experience at TJ Maxx Dayville, CT. You will model service excellence, train staff, and coordinate POS coverage while promoting loyalty programs.

Ideal candidates show leadership in retail, strong merchandising knowledge, and the ability to multi-task in a dynamic store environment. This role offers opportunities for development within a Fortune 100 company and a