Customer Experience Lead - Flexible Schedule & Training

The TJX Companies, Inc.; Frisco (TX); On-site; USD 19,286 - 20,664; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

Job summary

The TJX Companies, Inc. is hiring at TJ Maxx in Frisco, TX.

This role leads a team at front of store to deliver a superior customer experience, trains and mentors Associates, and ensures adherence to store standards, safety, and loyalty programs while maintaining a clean, organized shopping environment. You’ll need merchandising know-how, the ability to multitask, and strong communication, with a flexible schedule including nights and weekends.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking, with strong communication and organizational skills.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and coaches Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising knowledge

Multitasking

Communication

Organizational skills

Teamwork

Training others

Job description

The TJX Companies, Inc. is hiring at TJ Maxx in Frisco, TX.

This role leads a team at front of store to deliver a superior customer experience, trains and mentors Associates, and ensures adherence to store standards, safety, and loyalty programs while maintaining a clean, organized shopping environment. You’ll need merchandising know-how, the ability to multitask, and strong communication, with a flexible schedule including nights and weekends.