Part-Time Retail Customer Experience Lead — Flexible Hours

The TJX Companies, Inc.; Cranberry Township (Butler County); On-site; USD 40,832,000 - 42,210,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health insurance

Paid holidays

Career development opportunities

Job summary

TJ Maxx at The TJX Companies, Inc. is seeking a front-store leader to oversee Associates and deliver excellent customer service while promoting loyalty programs and maintaining store standards.

You will train and coach Associates, assign registers, manage POS coverage, and coordinate breaks, ensuring compliance with labor laws and policies. This role supports growth across our retail network.

Qualifications

• 1 year of retail experience and at least 6 months of leadership experience.
• Strong communication and organizational skills.
• Ability to train and mentor Associates.
• Flexible schedule including nights and weekends.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and coaches Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Retail experience

Leadership

Customer service

Communication skills

Training others

Job description

TJ Maxx at The TJX Companies, Inc. is seeking a front-store leader to oversee Associates and deliver excellent customer service while promoting loyalty programs and maintaining store standards.

You will train and coach Associates, assign registers, manage POS coverage, and coordinate breaks, ensuring compliance with labor laws and policies. This role supports growth across our retail network.