Retail Customer Experience Lead & Trainer

Socket.dev; Dayville (CT); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) match

medical/dental/vision

HSA

life insurance

short/long term disability

paid holidays

Job summary

TJX Companies in Dayville, CT is seeking a Front End Supervisor to promote an excellent customer experience and lead a team of associates across store operations. You will ensure courteous service, train staff, and support loyalty programs while maintaining store standards.

The role requires availability for nights and weekends, strong merchandising knowledge, and the ability to multi-task. You will partner with management to schedule, supervise POS coverage, and deliver a safe, compliant

Qualifications

• Strong communication and organizational skills required.
• Proficiency in merchandising techniques and customer service.
• Ability to multi-task and work in a fast-paced retail environment.
• Experience training and leading front-end staff is a plus.
• Leadership experience in retail (1 year) is preferred.

Responsibilities

• Oversee a team of associates at front of store ensuring prompt, courteous customer service.
• Promote loyalty programs and credit initiatives.
• Assign registers, manage POS coverage, and coordinate breaks.
• Train and mentor associates on front-end procedures.
• Ensure compliance with labor laws and store policies.
• Maintain store cleanliness and safety standards.

Skills

Communication

Organizational skills

Merchandising techniques

Multi-tasking

Team player

Train others

Leadership experience

Job description

TJX Companies in Dayville, CT is seeking a Front End Supervisor to promote an excellent customer experience and lead a team of associates across store operations. You will ensure courteous service, train staff, and support loyalty programs while maintaining store standards.

The role requires availability for nights and weekends, strong merchandising knowledge, and the ability to multi-task. You will partner with management to schedule, supervise POS coverage, and deliver a safe, compliant