Customer Experience Lead | Train Front-End Team

The TJX Companies, Inc.; South Elgin (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k)

Job summary

The TJX Companies, Inc. is seeking a store leader at TJ Maxx in South Elgin, IL to promote an excellent customer experience and lead front-end operations. You will mentor Associates, manage POS coverage, and coordinate priorities with management while upholding store standards.

Responsibilities include training staff on front-end principles, promoting loyalty programs, and ensuring compliance with labor laws and company policies. A flexible schedule including nights and weekends is required.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to train others

Responsibilities

• Creates a positive internal and external customer experience
• Trains and mentors Associates on front end principles
• Assigns registers and coordinates breaks for all Associates
• Addresses customer concerns promptly to ensure a positive experience
• Ensures adherence to labor laws, policies, and procedures
• Promotes loyalty programs and safety in the store
• Supports and coordinates across management on priorities

Skills

Customer service

Leadership

Merchandising

Communication

Teamwork

Tools

POS systems

Job description

The TJX Companies, Inc. is seeking a store leader at TJ Maxx in South Elgin, IL to promote an excellent customer experience and lead front-end operations. You will mentor Associates, manage POS coverage, and coordinate priorities with management while upholding store standards.

Responsibilities include training staff on front-end principles, promoting loyalty programs, and ensuring compliance with labor laws and company policies. A flexible schedule including nights and weekends is required.