Customer Experience Lead - Store Ops & Team Growth

Five Below; Baltimore (MD); On-site; USD 52,348,800 - 63,369,600; Full time

Job summary

Five Below in Baltimore is seeking a store manager to lead the crew and deliver WOW customer service. You will supervise front-end operations, ensure merchandising meets brand standards, and handle opening and closing duties to keep the store ready for customers.

The role requires a minimum of 2 years in management, excellent verbal and written communication, and the ability to multi-task and stay composed under pressure.

Qualifications

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures crew delivers WOW customer service and trains on the BEST experience.
• Leads store to achieve customer service score goals.
• Oversees front-end operations and merchandising to brand standards.
• Manages opening and closing procedures and store cleanliness.
• Performs store manager duties in absence of the manager.
• Partners with the store manager to recruit, train, and develop crew.
• Reviews corporate communications and responds appropriately.
• Collaborates with leadership on merchandising and recovery.
• Performs stock room maintenance and housekeeping tasks.
• Other duties as determined by the Store Manager.

Skills

Leadership

Customer service

Communication

Multi-tasking

Education

High school diploma

College experience preferred

Job description

Five Below in Baltimore is seeking a store manager to lead the crew and deliver WOW customer service. You will supervise front-end operations, ensure merchandising meets brand standards, and handle opening and closing duties to keep the store ready for customers.

The role requires a minimum of 2 years in management, excellent verbal and written communication, and the ability to multi-task and stay composed under pressure.